Contact us
For better pricing, email us or send a WhatsApp message. You can also book your apartment directly on Airbnb.
Frequently Asked Questions
Welcome to La Gemma del Ceresio! Below, we’ve answered the most common questions about booking, staying, and enjoying our stunning holiday rental property on Lake Ceresio. If you need more details, feel free to reach out via email or WhatsApp.
Do you offer a discount for staying in your apartments for long periods?
Yes, we offer discounts for extended stays. Bookings of 7 nights or more receive a 10% discount, while stays exceeding 14 nights qualify for a customized rate. Contact us directly to discuss your plans and secure the best offer.
What happens if I want to cancel my apartment reservation?
We offer a flexible cancellation policy. Cancellations made at least 14 days before your arrival date receive a full refund. For cancellations within 14 days, we provide a 50% refund. Simply notify us via email or WhatsApp, and we’ll assist you promptly.
What happens if I want to cancel my room reservation?
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How do I know that my reservation is confirmed?
Once you book through our website, email, WhatsApp, or Airbnb, you’ll receive a confirmation message within 24 hours. This will include your booking details and next steps. If you don’t hear from us, please check your spam folder or contact us to verify.
Can I book an apartment by telephone or email?
Absolutely! You can book by emailing us at lagemmadelceresio@gmail.com. We’re happy to assist over the phone or email, especially for special requests like the Duplex Del Ceresio or terrace apartments.
Do you offer a discount for staying in your resorts for long periods?
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